Business OS · CRM

CRM — Customers, not just contacts

Every customer carries a running credit ledger, a credit limit and a history. Capture leads and inquiries, run WhatsApp, SMS and email campaigns, book appointments, and let automatic reminders chase overdue payments for you.

What you get

  • Parties with credit limits
  • Leads
  • Inquiries
  • Campaigns (WhatsApp / SMS / Email)
  • Appointments & notes
  • Support tickets
  • Business website & catalogue
Deep dive into CRM

Reports included

  • Leads Report
  • Inquiry Report
  • Campaign History
  • Converted Leads
  • Party-Wise Sales & Purchase Summary

All reports export as PDF or CSV.

CRM features by plan

CRM, Appointments and Productivity

16 features
FeatureStarterGrowthScale
Customer CRM
Inquiries
Leads and configurable status flow
Lead assignment to team members
Follow-up tracking
Customer credit limits
Appointment calendar
Create and manage appointments
Appointment history
Personal reminders
In-app appointment reminders
Party-linked notes
Assign follow-ups to team members
Campaign management
Feedback and support-ticket linking
Global search

Frequently Asked Questions

Can Easy Khata chase payments for me?

Yes. Automatic reminders for overdue invoices go out over WhatsApp, SMS or email once you configure the provider credentials.

Can customers pay from a link?

You can share a business-level UPI QR code. Per-invoice payment links with the amount embedded are not available.

Last reviewed