Submit, track, and manage your queries through our automated service desk.
Our support ticket system guarantees that no merchant query goes unanswered. When you open a ticket, our system automatically routes it to the correct department (Billing, Inventory, or App Setup) and assigns it a unique tracking ID.
Log your query via the mobile app or web portal and describe your issue.
Your ticket is assigned to a customer success engineer with relevant expertise.
Receive detailed instructions or dynamic resolution status updates directly.
Every ticket is categorised when it arrives, so anything blocking your billing counter is picked up before general queries.
Quick answers about ticketing, remote assistance, and employee setups.
Our executives can connect via AnyDesk or TeamViewer to solve your ledger printer setups or custom inventory configuration issues.
Request Remote SessionFrom the Support section in the app you can raise a ticket, describe the issue, attach a screenshot and track its status until it is resolved.
Yes. The support ticket module can track issues raised by your customers, with status, priority and assignment to your staff.
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