The Support Ticket Module in Easy Khata enables users to raise, track, and resolve product-related issues or queries. Whether you need technical help, account clarification, or reporting a bug, this module provides a direct communication channel with the Easy Khata support team.
Why Use the Support Ticket Module
This module allows users to:
Report app issues, bugs, or errors directly
Request support for billing, features, or technical assistance
Track the status of your ticket in real time
Maintain a history of all past tickets and resolutions
Ensure timely support without WhatsApp or email dependency
Key Features
The Support Ticket Module includes:
Ticket Creation: Submit new queries with subject and description
Category & Priority: Choose the ticket type and urgency
Attach Screenshots: Upload relevant files for better context
Status Tracking: View ticket status – Open, In Progress, or Resolved
Team Response: Receive replies directly from the support team
Resolution Logs: Keep a record of responses and fixes
Close or Reopen: Close resolved tickets or reopen if needed
Step-by-Step Instructions
A. Raise a New Support Ticket:
Go to Support > Tickets from the side menu
Tap on + New Ticket
Select category (e.g., Technical, Billing, Feedback)
Set priority (Low, Medium, High)
Enter subject and detailed description of the issue
Attach images or files (optional)
Tap Submit
B. Track Existing Tickets:
Open Support > My Tickets
View list of open, in progress, and resolved tickets
Tap any ticket to read team replies and update status
C. Respond to Team:
Add comments or replies to open tickets
Upload more attachments if needed
D. Close or Reopen Tickets:
Once resolved, tap Close Ticket
If issue persists, reopen the ticket from the same screen
Best Practices
For faster support:
Always choose the correct category and priority
Be clear and specific in your subject and description
Attach screenshots or recordings whenever possible
Monitor replies and respond promptly if needed
Conclusion
The Support Ticket Module in Easy Khata ensures all your issues are logged, tracked, and resolved in a timely and organized way. It replaces email clutter with structured, reliable helpdesk communication.
Call to Action
Facing any issue? Go to Support > Tickets and raise a support ticket now. Our team is ready to help you!