Support quality is the same for everyone. Priority buys position in the queue, which matters exactly as much as your downtime costs.
It is worth being plain about this: priority does not mean better answers or different people. It means your ticket is looked at before the ones behind it.
Whether that is worth paying for follows from a simple calculation — what an hour of a stopped counter costs you. For a single-counter shop on a slow afternoon, very little. For a business billing continuously across several counters, considerably more than the difference between plans.
With what you were doing when it broke.
Billing stopped is different from a question.
Ahead of the queue behind it.
The history stays on the ticket.
How you get help: written answers in the help centre, tickets you can follow, and email, chat and phone during support hours, with onboarding and training when a business is getting started.
Onboarding and training matter in the first month; the help centre and tickets are what you use after that.
The channels it applies to.
No — it means your ticket is picked up ahead of the queue. The team is the same.
When an hour of stopped billing costs more than the difference between the plans.
The plan table above shows exactly which.
Worth it in proportion to what an hour of stopped billing costs you.
